F.A.Q and Disclosures

Cancellation Policy

We understand that in life circumstances change and emergencies arise. If you are unable to attend your class, you may reschedule free of charge, however upon registration, all sales are final.  Because our seats fill up quickly, we must adhere to this policy and when students register for a class, that prevents another student from taking that seat.  You reserve the right to reschedule one time free of charge provided a 24-hour notice is given. In the event that you are late to class (more than 15 minutes) please give us a call so that we may transfer you to another class 1 time free of charge. If you are a no show and do not call, there will be a 50% deduction of all fees paid to reschedule.

Registration Policy

**A class reservation does not make your registration final. Registrations are final upon paying for class in advance ( at least 24 hours before class) or making prior arrangements with our registration department. High Quality CPR is one of the only training centers in the DMV that can accommodate private classes, however advance notice must be given in order for us to accommodate this request.

What is a HYBRID course

We understand that you are busy, which is why we offer hybrid courses as well as traditional classes. A hybrid AHA course consists of 3 parts. Part I of your is course online at http://onlineaha.org which consists of navigating through interactive course modules, your course lecture, and taking a multiple choice exam online. Upon completion of part I of your course, you will be issued a certificate that states you have successfully completed part I of your course. Please bring your certificate to class with you to proceed to complete parts II and III. Parts II and III of your course consists of a skills practice session and a skills testing session. You will receive the same certification card as exclusive in-class American Heart Association course.  You will have access to the cognitive course  for two years after completion.

What courses do you offer?

Please see course descriptions on our home page.

 

What is your classroom tardiness policy?

Students and instructors are allowed a 15 minute grace period. If you arrive 15 minutes after the start of class, you may be asked to reschedule. You may reschedule 1 time free of charge. This policy is in place to ensure that you and other students receive through quality instruction.

 

What is your inclement weather policy/emergency cancellation policies?

We follow the MCPS inclement weather policy. If MCPS schools are closed, class will not be held and will be rescheduled. As a health and safety organization, we believe in safety first! We care about your safety and the safety of our instructors. We would  not want you to come out into dangerous conditions and we would not send our instructors into dangerous weather conditions.  In the event of inclement weather, class will be rescheduled and students will be transferred into the class of their choice based on our available options at that time. In the event of other emergencies, such as instructor emergency/illness, class will be rescheduled within 1 week or less or you may attend classes at our main headquarters in Silver Spring, MD.

Low enrollment policy

We reserve the right to cancel/reschedule class due to low enrollment. If class is canceled due to low enrollment, students may reschedule class or request a full refund.

Course textbook requirement

American Heart Association requires students to have access to a textbook before, during, and after class. If you are a student renewing, please bring your textbook to class. If you are taking a Heartsaver course, textbooks are included in the cost of the course. All other students taking BLS for Healthcare Provider courses, ACLS courses, or PALS courses you must purchase a textbook as a requirement of The American Heart Association. Ebooks can be purchased at ebooks.heart.org.  Online-blended course students are not required to purchase a hard copy textbook as their textbook will be located at www.onlineaha.org under the resources tab of their course. Your AHA instructor will verify that you own your own copy of the required textbook before the start of the course.